Job Summary

We are seeking an experienced and results-driven Senior Operations Manager to oversee and optimize the organization’s daily operations. The ideal candidate will be responsible for ensuring operational excellence, improving efficiency, implementing policies and procedures, managing cross-functional teams, and supporting strategic business objectives. The candidate must possess strong leadership, decision-making, and problem-solving abilities with a proactive approach to managing operational challenges.

Key Responsibilities

• Lead and oversee the organization’s day-to-day operations to ensure smooth business functioning.
• Develop, implement, and continuously improve operational policies, procedures, and SOPs.
• Monitor departmental performance and ensure operational targets are achieved.
• Identify operational gaps and implement effective solutions to improve productivity and efficiency.
• Coordinate with HR, Administration, Finance, Procurement, and other departments to ensure seamless operations.
• Prepare operational reports, KPIs, and performance dashboards for senior management.
• Manage budgets, operational costs, and resource allocation effectively.
• Ensure compliance with company policies, statutory requirements, and quality standards.
• Lead, mentor, and develop department heads and operational staff.
• Handle operational risks, resolve complex issues, and ensure timely decision-making.
• Drive continuous improvement initiatives and promote operational excellence.
• Participate in strategic planning and organizational development initiatives.

Qualifications

• MBA in Human Resources (HR) – Mandatory
• Additional certifications in Operations Management, Project Management, or Leadership will be an added advantage.

Experience

• 7–10 years of relevant experience in Operations Management.
• Minimum 3 years in a managerial or senior leadership role.
• Experience in managing multi-functional teams and organizational operations.

Required Skills & Competencies

• Excellent leadership and team management skills.
• Strong problem-solving attitude with the ability to make sound decisions under pressure.
• Outstanding analytical and critical thinking abilities.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong knowledge of operational planning, process improvement, and compliance.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.
• High level of integrity, professionalism, and accountability.